CRM Manager

This is a role focused on developing Foster and Gamko’s CRM platform across European Refrigeration.

Duties and Responsibilities 

• Successfully manage the ongoing adoption, governance and development of D365 CRM solution for Foster and Gamko across European Refrigeration.
• Engage in strategic thinking and planning about processes, vision, and improvements to maximise conversion and retention, delivering consumer loyalty and increasing their lifetime value to the business.
• Provide the commercial team with the means to leverage customer behaviours, lifestyle, transactional, and demographic data via CRM.
• Provide the means to gain insight into the efficiency and effectiveness of commercial activity.
• Understand and influence the customer and prospect profiling, optimising the lead flow process through the business.
• Proactively seek out the evolving needs of the organisation and effectively translate key choices and team capabilities into an ever-evolving product roadmap.
• Work with the marketing team to serve automated marketing processes and campaigns via CRM and associated third parties.
• Manage the intake, feasibility, prioritisation, best approach and schedule for all new report requests, application issues, maintenance actions, and enhancement requests to prioritise high-value fixes and improvements that boost overall system function.
• Coordinate the timing of maintenance, configuration, new development and all testing.
• Support CRM users to learn and use the system effectively and to maintain data integrity.
• Engage users to understand the need for high quality data, and work with them to find solutions to ensure agreed upon workflow, data entry guidelines and business processes are being followed.
• Manage CRM documentation and training to ensure up-to-date information and common usage across the application.
• Execute data integrity audits and manage/coordinate clean-up efforts including data imports/exports, and where appropriate, data migrations.
• Manage CRM application budget and provide forecast for application related expenses.
• Engage appropriate external experts to maintain a healthy, productive functional improvement cycle, collaborating with and learning from CRM development/best practice across ITW.
• Coordinate an annual business review to confirm that the application is keeping step with business needs.
• External supplier management, holding to account the expected standards and timeframes within budget.
• Contribute toward delivery of all wider business objectives.

Knowledge, Skills, Experience & Qualifications

• Thorough understanding and proven hands-on experience of CRM within a B2B environment.
• Experience of scoping and managing projects of significant scale and complexity whilst being able to identify and overcome risks.
• Consistent desire to solve problems and make the lives of fellow team members easier.
• Ability to identify and implement process and policy improvements.
• Excellent judgement and decision-making skills.
• Willingness to learn and adapt quickly to a constantly changing landscape.
• Precision and quality focused; refuse to let details fall through the cracks.
• Methodological, detail oriented, able to be careful and considerate under pressure.
• Ability to meet deadlines, handle and prioritise multiple simultaneous requests, manage laterally and upwards.
• Excellent presentation skills with ability to provide instruction to audiences of varying technical ability.
• Highly effective communication skills and the ability to couple business goals with customer needs and translate into highly effective CRM strategies.
• Ability to make sound commercial and financial decisions, quickly understand problems, propose solutions and prevent issues before they arise.

Desirable:

• 2:1 or above Business/IT/Marketing related degree
• Experience operating at a similar level/role
• Working knowledge of D365

If you are ready to make a difference, please email hr@foster-gamko.com.

Product Design Engineer

Foster Refrigerator is a major designer & manufacturer of commercial refrigeration products. Due to new product requirements, the engineering team currently requires the appointment of an additional Product Design Engineer.

The Product Design Engineer will support the design of each product including all associated 2D and 3D CAD.

Duties and Responsibilities

• Responsible for product design using Solidworks (Other 3D skills / experience i.e. Pro-E will be acceptable, as Solidworks training will be given as appropriate)
• Project management of new product introduction (NPI)
• Continuous improvement and quality performance of existing products
• Ensure design solutions optimise process capability and capacity
• Customer support throughout the product life regarding new applications and in use performance
• Identification, assessment and implementation of new technology or methodologies

DFMA

• Manage DFM/DFA activities involving relevant departments and suppliers
• Contribute both project engineering and electro/mechanical design experience, taking products from initial
• client specifications through to manufacturing drawings including bill of materials
• Work closely with Sales, Marketing and Manufacturing at feasibility stage
• Detailed checking of all data / product test information

Skills & Qualifications

• HND/Degree qualification in Design or Engineering discipline
• Use of Solidworks CAD and PDM and general IT systems and packages
• Good industrial experience (including placement experience) within product design
• Conversant with project management processes including, Design brief, Feasibility, PPR, Release
• Able to contribute to product developments with an innovative, creative and practical mindset
• An awareness of environmental and legal legislation
• Timekeeping – working to tight deadlines
• Good communications skills - Involvement will be both as team leader and team member

Experience

• Experience of product design in low to medium volume manufacturing
• Design of metal fabrications, plastic moulding and product assembly
• Prior experience with electrical and refrigeration design would be an advantage

If you are ready to make a difference, please email hr@foster-gamko.com.

Electro-Mechanical Engineer

To provide the key skills and experience required for the successful design, specification, implementation and on-going support of all electromechanical; elements and practices associated with commercial refrigeration equipment. The role encompasses the production of supporting documentation, provision of training and business support activities.

Duties and Responsibilities

• Development of connected services to further the company’s strategy of interconnecting products withing refrigeration and the wider ITW portfolio of products.
• Production of detailed and outline specifications, wiring diagrams, schematics, work instructions and related documentation.
• Accurate production of detailed technical reports and test analysis and conformity records.
• Provision of training, briefings and presentations for staff, management and customers.
• Providing customer support for bot internal and external departments.
• Conception and realisation of defined and innovative test methods and procedures providing class leading results and products.
• Interpret, apply and document relevant standards and legislation.
• Application of electrical and electronic solutions.
• Any other general duties within the capability of the post holder, as agreed with line manager.

Skills & Qualifications

• Formally qualified to HND level or higher in an electrically biased discipline.
• High levels of attention to detail, precision and accuracy.
• Good verbal and written communication across all levels.
• IT literate with experience of working with office platforms and knowledge Solidworks or other CAD system.
• Innovative and forward thinking with the ability to problem solve.
• Excellent time keeping when working to deadlines.

Essential Knowledge, Experience & Abilities:

• Practical hands-on experience of domestic and international electrical supply practices and configurations.
• Experience of design and development of electronic and electromechanical products and connected services working as part of a wider engineering group.
• Able to work within a team effectively and efficiently.

Desirable:

• Completion of an Electro-Mechanical Apprenticeship

If you are ready to make a difference, please email hr@foster-gamko.com.

Sales Administrator

To communicate with customers informing of pre delivery details, logging all relevant information to ensure delivery runs as scheduled ensuring customer satisfaction. Associated admin tasks as required.

Duties and Responsibilities

• Contact customers with pre delivery information to provide details of date and time of delivery within agreed timescales.
• Ensure all relevant information is gained from the customer regarding access to site as part of the pre delivery checks.
• Ensure NAV is updated accurately in a timely manner to ensure delivery instructions may be released to appropriate timescales.
• Ensure all stakeholders are kept up to date at all times regarding any information that may impact the delivery
• Ensure any relevant processes are followed as directed.
• Provide general admin support to the CAT team as directed.

Skills & Qualifications

• Thorough with good attention to detail
• Able to work both in a team and independently in a very busy office environment
• Flexible, adaptable, and Self-reliant
• Organised – Self motivated
• IT literate with good knowledge of Excel & Word
• Ability to work to agreed timescales
• Able to work and follow agreed work processes to ensure quality of service

Essential Knowledge Experience & Abilities:

• Experience into a business-to-business environment
• Commercial orientation towards customers and organizational awareness internally

Desirable:

• NAV experience is preferred

If you are ready to make a difference, please email hr@foster-gamko.com.

Regional Business Co-ordinator - (Part Time or Full Time)

Regional marketing support

Maintain existing and develop new relationships with customers and end users, communicating via marketing initiatives and programmes. Such activities would include:

• Maintain customer databases to ensure accuracy, reliability and completeness and to ready end user comms by supporting CRM and Caterlyst projects
• Provide sales and marketing support for dealer channel via key groups and initiatives (e.g. CEDABOND)
• Support regional sales during programme deliveries on related tasks i.e. sending literature (physical & digital), flyers, picking up ‘20’ dealer activity etc.
• Support the administration of regional events incl. dealer training, promoting the event, coordinating attendees and event activities

Regional sales support

From the generation of leads via marketing programmes and telesales activity, execute the follow up by raising quotes and further developing relationships with regional customers. Such activities would include:

• Raise regional equipment quotes within Foster ERP system (incl. public sector)
• Drive the increase of quote conversion by following up quotes once issued for Foster and Gamko customers, developing strong level of rapport and trust
• Upselling programme; working with Commercial Marketing Executive, identify ways of utilising upselling opportunities within the commercial functions to increase the value of generated quotes
• Drive B Grade equipment sale opportunities by identifying targets, managing relationships and effectively communicating
• Identify opportunities within the aftersales offering to grow customer uptake of valuable services including extended warranty and service packages
• Support projects to share gain existing the franchisee market
• Continuous building and enrichment of franchisee database to drive targeted sales, telesales & marketing campaigns

In addition to the above there is the requirement to carry out other general duties, within the capability of the post holder, as agreed with the Commercial Marketing Executive and Commercial Marketing Manager.

Essential Knowledge, Skills, Experience & Abilities:

• Enthusiastic well-rounded individual, able to communicate effectively in both written and verbal forms with a variety of internal and external stakeholders
• Able to operate efficiently in a dynamic and fast-moving environment
• Excellent command of English with accompanying Microsoft Office (Word, Excel & Outlook etc) skills
• Must have a keen eye for detail
• Able to work independently, but also as part of a larger team

Desirable:

• 2+ years experience ideally in a B2B environment
• Experience with NAV ERP and CRM platform
• Willing to consider full time/part time applicants

If you are ready to make a difference, please email hr@foster-gamko.com.